DBH FAQ & Guides

List of common FAQ questions that have come up over the years.

Donations & Premium Servers

How do I get donator servers? How do I donate? How do I get better servers?

• Donate at https://paypal.me/DanBotHosting (minimum $1, priced at $0.50 per premium server).
• Include your Discord ID in the notes on the PayPal transaction.
• Open a ticket via our billing panel and include both a screenshot of the transaction, the transaction ID, and the Discord ID. This allows our automated systems setup the donation to be single click approved by our staff.

What is the price of DBH VPN?

• Free, with paid add-ons such as static IPs and premium locations (currently in development).

Common Issues:

"No Space" error even with free disk. How do I fix it?

• Known issue from RAID setup on the new SSDs; being worked on.

Out-of-space errors when installing packages. How do I fix it?

• Installs use a tempporary (temp) directory limited to 100MB on the host. Packages larger than that limit fail with out-of-space messages.
• For the container TMPDIR workaround, see: Fixing EnvironmentError - No space left on device.

Hosting Support

Do you support Lavalink servers?

• Yes. Limit RAM to 2GB.

Node IPs?

• Provided on request; check the panel or ask staff if you need specifics. We recommend running simple ping command in terminal:

ping dono-01.danbot.host

What hosts do we use?

• Primarily CrunchBits and BerryByte, followed by OVHCloud and a few colocated VPS hosts.

Having issues with the DBH Pterodactyl API?

• Set the user agent to DBH when calling the API.

Proxied domains not using HTTPS:

• Enable Force HTTPS by unproxying/reproxying or switching Cloudflare from DNS-only to Proxied (orange cloud), then in SSL enable "Always HTTPS."

Policies

What are you not allowed to host?

• See the full list here.

What is the difference between Free Nodes and Donator Nodes?

• Donator servers are paid and limited to donors or code claimers.

What's the catch? Why is it free?

• Started in 2016 to help friends test projects; it grew into a business and a learning platform for system administration. Using DBH helps it grow and supports ongoing learning.

Why don't we change startup commands for users?

• Avoids false anti-abuse flags and prevents unstable startup flags from harming servers or nodes.

Why no additional allocations for servers?

• Allocations control server counts; extra allocations would skew usage data.

Why no RAM upgrades for Dono-02/Dono-04 servers?

• Max RAM was raised from 4GB to 6GB; further increases are not available due to limited resources.

What happens if you charge back via PayPal or your bank?

• See Chargeback Policy Here.

How do I appeal a ban or suspension?

• See Appeals Guide Here.

Databases

Postgres

• Use container as the username. Connection string format:
  • postgres://container:<PASSWORD>@<node>.danbot.host:<port>/postgres

MongoDB

• Connection string format:
  • mongodb://admin:password@nX.danbot.host:port/?authSource=admin
• Replace X with your node number (use dono-0X for donator nodes). The password is in the Startup tab; use your server's port.

Node Status Meanings

Wings offline

Panel access unavailable for your server.

System offline

Node is offline; panel access and workloads are down.

Maintenance

Node in maintenance; bot offline and panel access unavailable until it returns.

Online

Node healthy and ready to use.